Before I went to Amos, I bought a PSP at my local Toys R Us. I didn't open it until 600km later when I reached my destination. Turns out there were 2 dead pixels and 1 piece of dust stuck in between the protective screen and the LCD itself. I was infuriated. Not because of the fact that I had bought a defective product (I thought I could always return it) but because of what's stated on page 13 of the PSP manual :
"Red, blue or green spots (bright spots) or black spots (dark spots) may appear in certain locations on the LCD screen. The appearance of such spots is a normal occurence associated with LCD screens and is not a sign of a malfuction. LCD screens are made using highly precise technology. However, a very small number of dark pixels or continuously lit pixels exist on each screen."
Now, I understand that for all that it does (movie/music/console) the PSP is on the cheap end. And to get it out that cheap you had to make compromises. Among those compromises were poor quality control on the LCD screens. Fair enough. I don't mind a company that accepts that a certain percentage of units will be defective to lower costs. What I do mind is a company that guilt trips it's customers into thinking it's their fault if they think there is a problem with their screen. A company that lies about the nature of LCD screens, stating that "each screen" as in "all LCD screens ever built" have burned, defective pixels. A company that tries to make you feel like a moron for thinking there's a problem. That I mind.
I have used several LCDs, on my laptops, digital cameras and Gameboy Advance. I have never had any dead pixel on them. Don't tell all LCDs have them, unless you previously painted "sucker" on my forehead.
I have to say this turn of event stressed me during my vacation. I was 600 km away from the place of purchase and had no idea how Toys R Us would deal with my return. Would they try to tell me my unit was fine (like Sony is trying to tell me)? To my defense, the piece of unremovable dust caught in the middle of LCD screen would probably save me, as it was not a "normal occurence found in all LCD screen".
I went to Toys R Us and I'm happy to report that they've accepted my return. In fact, even 1 burned pixel would've been enough. I'm very happy and satisfied that unlike Sony, they recognize that shelling 300$ for a piece of equipment that is defective is not something to be happy about. They gladly replaced my PSP and this one looks top notch. I still have about 40 days to make sure of this before my store warranty ends and I have to deal directly with Sony. Hope it never comes to that.
Thumbs up Toys R Us, thumbs down Sony.
Post a Comment